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  1. “Training Humans to Compete with Machines “
    21 Jul, 2017
    “Training Humans to Compete with Machines “
    It is a changing world and we need to change as fast as it is. Technology advances are making headway into fields that were once considered safe from automation. But today, almost any position in a company can be broken down into components that can be replicated through automation. The question becomes: what can we do about it? I am not a “doomsayer” or a pessimist, I am an optimist at heart, and I think we need to help our employees compete for the jobs that are being targeted for automation.
  2. 3 Contact Center Techniques that Support Your Brand Strategy
    04 Oct, 2016
    3 Contact Center Techniques that Support Your Brand Strategy
    The contact center is the channel that many customers develop their first impression of your organization. The website is often the face of the company but when a customer wants to speak to someone in person, no matter the reason, it is an agent in the contact center that gets the call. This is where the marketing hype meets the reality of your organizational processes. In order to ensure the customer experience is aligned with marketing these strategies must be in place. 1)  Communication –

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