Services

As an independent business entreprenuer, I can customize and price my services according to your particular needs and budget.
  1. Employee Development
    The first interaction with your customer often starts with your front-line employees. These interactions are responsible for the reputation of your company. Great first impressions are essential... Learn More
  2. Resource Augmentation
    Do you have a need for a short-term resource that can quickly step in and help you launch a project or fill a role of someone on vacation, short term disability, or maternity leave? My years of experience ...
  3. Contact Center Sales, Service, and Retention
    The reputation of your contact center is your company’s reputation. When you have attrition rates higher than 100%, how can you ensure each customer interaction...

Service Details

Employee Development
The first interaction with your customer often starts with your front-line employees. These interactions are responsible for the reputation of your company. Great first impressions are essential to building a reputation that will increase grass roots marketing activity that will drive increased business.

Every business, small and large need to follow a process to ensure excellent customer experiences. If you follow these steps, you will ensure a better path to a great reputation:
Assessment, Coaching, and Sustainability: Every business owner and manager should routinely be assessing employee’s interactions with customers. The key components are: consistency; positivity, observation, feedback, coaching, demonstration, and reinforcement. The program I provide focuses on these key components to drive excellent customer interactions. I can provide the service or train your key employees to become.

I have programs for: Small Business: Year-Round and Seasonal Retail, Hospitality, Healthcare, Technology. Large Business: Sales, Customer Service, Call Center, Help Desk, and Partner Relationships.
Contact me for a customized program for your business.

Contact Center Sales, Service, and Retention
The reputation of your contact center is your company’s reputation. When you have attrition retention rates higher than 100%, how can you ensure each customer interaction is meeting or exceeding customer expectations? No matter which line of business, product, or service you support in your contact center, employee engagement is critical to your bottom line.

Every call center has unique aspects that need to be looked at through a specialized lens. My years of experience will guide you in understanding where small improvements can make big differences in your bottom line, NPS scores, sales & retention results, and attrition.
Contact me for a customized program for your call center.

Resource Augmentation
Do you have a need for a short-term resource that can quickly step in and help you launch a project or fill a role of someone on vacation, short term disability, or maternity leave? My years of experience can be utilized to help you quickly fill a position without missing a beat or busting a budget. I specialize in call center supervisory skills, training delivery, employee coaching & on-boarding, conference logistics, marketing & on-site delivery, and process implementation.

Hiring extra resources can take a lot of time and energy. This is especially true when you have a very short timeframe and specific skill needs.

Contact me to learn how I can help you quickly fill positions and maintain timelines, effectiveness, and without busting the budget.
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